Service Description
SPIRAL UP provides a structured operating model and subscription-based platform for organizational transformation toward business agility.
The platform, accessible at platform.spiralingup.works, enables teams and leaders to measure organizational health, build focused roadmaps, and track transformation progress over time.
The marketing site at spiralingup.works describes the operating model, methodology, and resources. It does not constitute a contractual offer.
Subscription Terms
Access to the SPIRAL UP platform requires an active subscription. By subscribing, you agree to the following:
- Subscriptions are billed on a recurring basis according to the plan selected at the time of purchase.
- Subscription fees are non-refundable except where required by applicable law.
- You may upgrade, downgrade, or cancel your subscription at any time. Changes take effect at the start of the next billing cycle.
- We reserve the right to adjust pricing with 30 days advance written notice.
Trial Access
Where trial access is offered, it is provided at our discretion and may be discontinued at any time. Trial terms will be communicated at the point of registration.
One-Time Purchases (SPIRAL UP® Click)
SPIRAL UP® Click is sold as a one-time purchase of €390 plus VAT. It is not a subscription: no recurring charge is made and the subscription terms above do not apply to it.
The purchase includes SPIRAL UP® Snapshot, SPIRAL UP® 3D, SPIRAL UP® Compass, a pulse after six months and the SPIRAL UP® community in your private workspace. It also includes two online group sessions of 2 hours each guided by a SPIRAL UP® facilitator. Individual coaching is not included and is available separately. Workspace access is granted for 12 months from the date of purchase.
- The experience includes two online group sessions of 2 hours each, guided by a SPIRAL UP® facilitator. Participants register first, then choose the Session 1 date that fits them best in the platform; there is no fixed start date. Sessions run in English, Spanish and French.
- You may move to another standard available date free of charge. A missed session is completed on another available date at no extra cost.
- SPIRAL UP® Click is not a certification and is not a level of the SPIRAL UP® Practitioner Accreditation, which is a separate journey with its own purpose and requirements.
Cancellation and rescheduling policy
Your right to withdraw. If you purchase SPIRAL UP® Click online as a consumer, you may have a legal right to withdraw from your purchase within 14 calendar days without giving a reason. Because Click provides immediate access to digital services, you may be asked at checkout to request access during this 14-day period and to acknowledge how beginning delivery may affect your right of withdrawal. Any refund will be handled in accordance with applicable consumer law and the portion of the journey already supplied.
After the withdrawal period. After the applicable withdrawal period has ended, we do not normally provide refunds for a change of mind. This does not affect your statutory rights if SPIRAL UP® Click is faulty, unavailable or materially different from what was promised.
Changing a workshop date. The two online group sessions of 2 hours each guided by a SPIRAL UP® facilitator are included in your SPIRAL UP® Click purchase. After registering, you choose the Session 1 date that fits you best; there is no fixed start date. If you can no longer attend, you may move your booking to another available standard date without an additional fee. If you miss a session, you complete it on another available date at no extra cost.
Transferring your place. A purchase may be transferred to another person before the participant begins the journey. Once the assessment has been started, Admiration invitations have been sent or personal content has been entered, SPIRAL UP® Click becomes personal and non-transferable. Transfers are subject to confirmation by the SPIRAL UP® team.
If SPIRAL UP® changes or cancels a session. If we cancel a live session, you may choose another available date. If we cannot provide a reasonable alternative, we will offer the remedy required by applicable law, which may include an appropriate refund.
How to request a withdrawal, transfer or date change. Contact connect@spiralingup.works and include the purchaser’s name, purchase email and order reference. We will confirm receipt and explain the next steps.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
Questions about your purchase are handled at connect@spiralingup.works.
User Responsibilities
As a user of the SPIRAL UP platform, you agree to:
- Provide accurate and complete information during registration.
- Maintain the confidentiality of your account credentials.
- Use the platform only for its intended purpose: organizational transformation measurement, planning, and governance.
- Refrain from attempting to reverse-engineer, copy, or redistribute the platform, its methodology, or its content.
- Comply with all applicable laws and regulations in your use of the platform.
Violation of these responsibilities may result in suspension or termination of your account without refund.
Intellectual Property
SPIRAL UP, including the operating model, the six principles (Synergize, Provide, Inspect, Respond, Act & Accept, Learn), the diagnostic instruments, the platform interface, and all associated content, is the intellectual property of SPIRAL UP and its creators.
SPIRAL UP is a registered European Union trademark. Unauthorized use of the name, logo, or associated brand elements is prohibited.
Your subscription grants you a limited, non-exclusive, non-transferable license to use the platform for your internal organizational purposes.
Your Data
You retain full ownership of any data you enter into the platform. We do not claim ownership of your organizational data, assessment responses, or roadmap content.
Limitation of Liability
The SPIRAL UP platform and services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the suitability, reliability, or accuracy of the platform for any particular purpose.
To the maximum extent permitted by applicable law, SPIRAL UP and its creators shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform.
Our total liability for any claim arising from these terms or your use of the platform shall not exceed the total subscription fees paid by you in the twelve months preceding the claim.
SPIRAL UP provides a structured methodology for transformation governance. Results depend on organizational context, leadership commitment, and execution. We do not guarantee specific business outcomes.
Termination
You may terminate your subscription at any time through your account settings or by contacting us directly. Termination takes effect at the end of your current billing period.
We may suspend or terminate your access if you breach these terms, engage in fraudulent activity, or use the platform in a way that harms other users or the integrity of the service.
Upon termination, your right to access the platform ceases. You may request an export of your data within 30 days of termination. After this period, your data may be permanently deleted.
Governing Law
These terms are governed by and construed in accordance with the laws of Spain. Any disputes arising from these terms or your use of the platform shall be subject to the exclusive jurisdiction of the courts of Barcelona, Spain.
If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Contact
If you have questions about these Terms of Service, please contact:
Updates to These Terms
We may update these Terms of Service from time to time. Material changes will be communicated via email or through the platform.